| Titre : |
Performance Indicators for Water Supply Services |
| Type de document : |
texte imprimé |
| Auteurs : |
Helena Alegre, Auteur ; Jaime Melo Baptista, Auteur ; Enrique Cabrera Jr., Auteur ; Francisco Cubillo, Auteur ; Patricia Duarte, Auteur ; Wolfram Hirner, Auteur ; Wolf Merkel, Auteur ; Renato Parena, Auteur ; International Water Association (IWA). Benchmarking and performance assessment, Auteur |
| Mention d'édition : |
Third edition. Alphabet du titre : Latin |
| Editeur : |
London : IWA Publishing |
| Année de publication : |
2017, cop. 2017 |
| Collection : |
Manual of best practice |
| Importance : |
1 vol. (xxix-372 p.) |
| Présentation : |
illustrations |
| Format : |
25 cm |
| ISBN/ISSN/EAN : |
978-1-78040-632-9 |
| Note générale : |
Au dessus du titre : "IWA, the International water Association, Benchmarking and Performance Assessment Specialist Group." -- PPN 292180330
|
| Langues : |
Anglais (eng) |
| Tags : |
Approvisionnement en eau -- Évaluation Services des eaux -- Évaluation Services des eaux -- Service à la clientèle -- Évaluation Services des eaux -- Normes Water-supply -- Evaluation Water utilities -- Evaluation Waterworks -- Evaluation Water utilities -- Customer services -- Evaluation Water utilities -- Standards |
| Index. décimale : |
363.61 Approvisionnement en eau |
| Résumé : |
The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a large number of projects both for internal performance assessment and metric benchmarking. Water professionals have benefited from a coherent and flexible system, with precise and detailed definitions that in many cases have become a standard. The system has proven to be adaptable and it has been used in very different contexts for diverse purposes. The Performance Indicators System can be used in any organization regardless of its size, nature (public, private, etc.) or degree of complexity and development. The third edition of Performance Indicators for Water Supply Services represents a further improvement of the original manual. It contains a reviewed and consolidated version of the indicators, resulting from the real needs of water companies worldwide that were expressed during the extensive field testing of the original system. The indicators now properly cover bulk distribution and the needs of developing countries, and all definitions have been thoroughly revised. The confidence grading scheme has been simplified and the procedure to assess the results- uncertainty has been significantly enhanced. In addition to the updated contents of the original edition, a large part of the manual is now devoted to the practical application of the system. Complete with simplified step-by-step implementation procedures and case studies, the manual provides guidelines on how to adapt the IWA concepts and indicators to specific contexts and objectives.This new edition of Performance Indicators for Water Supply Services is an invaluable reference source for all those concerned with managing the performance of the water supply industry, including those in the water utilities as well as regulators, policy-makers and financial agencies.(4ème de couverture) |
| Note de contenu : |
Références bibliographiques pages 137-139 |
Performance Indicators for Water Supply Services [texte imprimé] / Helena Alegre, Auteur ; Jaime Melo Baptista, Auteur ; Enrique Cabrera Jr., Auteur ; Francisco Cubillo, Auteur ; Patricia Duarte, Auteur ; Wolfram Hirner, Auteur ; Wolf Merkel, Auteur ; Renato Parena, Auteur ; International Water Association (IWA). Benchmarking and performance assessment, Auteur . - Third edition. Alphabet du titre : Latin . - London : IWA Publishing, 2017, cop. 2017 . - 1 vol. (xxix-372 p.) : illustrations ; 25 cm. - ( Manual of best practice) . ISBN : 978-1-78040-632-9 Au dessus du titre : "IWA, the International water Association, Benchmarking and Performance Assessment Specialist Group." -- PPN 292180330
Langues : Anglais ( eng)
| Tags : |
Approvisionnement en eau -- Évaluation Services des eaux -- Évaluation Services des eaux -- Service à la clientèle -- Évaluation Services des eaux -- Normes Water-supply -- Evaluation Water utilities -- Evaluation Waterworks -- Evaluation Water utilities -- Customer services -- Evaluation Water utilities -- Standards |
| Index. décimale : |
363.61 Approvisionnement en eau |
| Résumé : |
The IWA Performance Indicator System for water services is now recognized as a worldwide reference. Since it first appearance in 2000, the system has been widely quoted, adapted and used in a large number of projects both for internal performance assessment and metric benchmarking. Water professionals have benefited from a coherent and flexible system, with precise and detailed definitions that in many cases have become a standard. The system has proven to be adaptable and it has been used in very different contexts for diverse purposes. The Performance Indicators System can be used in any organization regardless of its size, nature (public, private, etc.) or degree of complexity and development. The third edition of Performance Indicators for Water Supply Services represents a further improvement of the original manual. It contains a reviewed and consolidated version of the indicators, resulting from the real needs of water companies worldwide that were expressed during the extensive field testing of the original system. The indicators now properly cover bulk distribution and the needs of developing countries, and all definitions have been thoroughly revised. The confidence grading scheme has been simplified and the procedure to assess the results- uncertainty has been significantly enhanced. In addition to the updated contents of the original edition, a large part of the manual is now devoted to the practical application of the system. Complete with simplified step-by-step implementation procedures and case studies, the manual provides guidelines on how to adapt the IWA concepts and indicators to specific contexts and objectives.This new edition of Performance Indicators for Water Supply Services is an invaluable reference source for all those concerned with managing the performance of the water supply industry, including those in the water utilities as well as regulators, policy-makers and financial agencies.(4ème de couverture) |
| Note de contenu : |
Références bibliographiques pages 137-139 |
|
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